Política de privacidad
## PRIVACY POLICY
**Last updated:** July 14, 2026
**Ohanaplush** operates this store and website, including the data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”). Ohanaplush is powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with the terms set forth herein.
### Personal Information We Collect or Process
When we use the term "personal information," we mean any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or de-identified data that cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information—including inferences derived from such information—depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:
* **Contact Details:** Including your name, address, billing address, shipping address, phone number, and email address.
* **Financial Information:** Including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
* **Account Information:** Including your username, password, security questions, preferences, and settings.
* **Transaction Information:** Including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
* **Communications with Us:** Including information you provide in your communications with us, for example, when submitting a customer service inquiry or claim.
* **Device Information:** Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
* **Usage Information:** Including information regarding your interaction with the Services, such as how and when you use or navigate them.
### Sources of Personal Information
We may collect personal information from the following sources:
* **Directly from you:** Including when you create an account, visit or use the Services, communicate with us, or provide your personal information by any other means.
* **Automatically through the Services:** Including information from your device when you use our products or services, visit our websites, or through the use of cookies and similar technologies.
* **From our service providers:** Including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
* **From our partners or other third parties.**
### How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
* **Providing, Customizing, and Improving the Services:** We use your personal information to provide you with the Services, including performing our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, enabling product reviews, and offering a personalized shopping experience (such as recommending related products). This includes using your information to improve and optimize the Services.
* **Marketing and Advertising:** We use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications by email, text message, or postal mail, as well as showing you online advertisements for products or services on the Services or other websites, based on items you previously viewed, added to your cart, or other activities on the Services.
* **Security and Fraud Prevention:** We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or act upon potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly advise against sharing your username, password, or other details with anyone.
* **Communicating with You:** We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
* **Legal Grounds:** We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or governmental authorities, to investigate or participate in civil discovery, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.
### How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:
* **With Shopify, vendors, and other third parties** who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
* **With business and marketing partners** to deliver marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for personalized advertising and marketing purposes. You may exercise your rights to opt out [here].
* **When directed, requested, or consented to by you** to disclose certain information to third parties, such as for product shipping or through the use of social media widgets or single sign-on integrations.
* **With our affiliates** or generally within our corporate group.
* **In connection with a corporate transaction,** such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
### Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. To deliver and optimize the Services, the information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.
Additionally, to help protect, develop, and improve our business, we utilize certain advanced Shopify features that incorporate data derived from your interactions with our store, other merchants, and the Shopify platform itself. To provide these features, Shopify may use personal information collected from these interactions. In these circumstances, Shopify acts as the data controller for processing your personal information, including responding to your requests to exercise your rights regarding such use.
For more information about how Shopify uses your personal information and your potential rights, please refer to the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information [here via the Shopify Privacy Portal].
### Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies, as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of their information. Information provided in public or semi-public spaces—including content shared on third-party social media platforms—may also be viewable by other users of the Services and third-party platforms, without limitation on its use by us or third parties. The inclusion of such links does not imply endorsement of the content or owners of those platforms unless explicitly stated.
### Children's Data
The Services are not intended for use by minors, and we do not knowingly collect personal information from children under the legal age defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with their personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" (as defined under applicable laws) personal information of individuals under 16 years of age.
### Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
### Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only under specific circumstances, and in certain cases, we may deny your request as permitted by law.
* **Right of Access:** You may have the right to request access to the personal information we hold about you.
* **Right to Erasure (Deletion):** You may have the right to request that we delete the personal information we hold about you.
* **Right to Rectification:** You may have the right to request that we correct inaccurate personal information we hold about you.
* **Right to Data Portability:** You may have the right to receive a copy of your personal information and request its transfer to a third party under certain conditions and exceptions.
* **Right to Opt-Out of Sale/Sharing for Targeted Advertising:** Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or object to its processing for "targeted advertising" purposes under applicable privacy laws. You may exercise these opt-out rights [here].
> **Note on Global Privacy Control:** If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser used. If we can link the device sending the signal to a Shopify account, we will apply the opt-out request to that account as well. Learn more at https://globalprivacycontrol.org/. Beyond the GPC signal, we do not recognize other "Do Not Track (DNT)" signals sent from web browsers or devices.
>
* **Managing Communication Preferences:** We may send you promotional emails, and you can opt out at any time by clicking the unsubscribe link included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders placed.
#### Additional Rights for UK / EEA Residents:
If you reside in the United Kingdom or the European Economic Area (EEA), subject to local legal exceptions, you may exercise the following rights in addition to those listed above:
* **Objection to and Restriction of Processing:** You may have the right to request that we stop or limit the processing of your personal information for certain purposes.
* **Withdrawal of Consent:** Where processing is based on your consent, you have the right to withdraw it at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify processes your personal information and your related rights, visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing requests, as required or permitted by law. You may designate an authorized agent to submit requests on your behalf; we will require proof of authorization and may verify your identity directly with you. We will respond to your request within a reasonable timeframe established by applicable law.
### Complaints
If you have complaints regarding how we process your personal information, please contact us using the details below. Depending on your jurisdiction, you may have the right to appeal our decision by contacting us or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities can be found [here].
### International Transfers
Please note that we may transfer, store, and process your personal information outside your country of residence.
When transferring personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or UK equivalent contracts, unless the transfer is to a country recognized as providing an adequate level of protection.
### Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notification as required by law.
### Contact Us
If you have questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at **[PHONE NUMBER]**, email us at **ohanaplushcontact@gmail.com**, or contact us at:
**Ohanaplush**
Carrer de Santa Clara 40,
17001 Girona, Girona, Spain.
*For the purposes of applicable data
protection law, we are the Data Controller of your personal information.*