Política de reembolso

At [Ohana Plush], we strive to ensure that your Stitch plush arrives in perfect condition and is exactly what you expected. If for any reason you are not satisfied with your purchase, you have 15 calendar days from the receipt of your order to request a return.

Return Conditions

The item must be in the same condition in which it was received.

We recommend returning it in its original packaging to ensure it is not damaged during international transport; however, your right to return is not conditional upon keeping the original packaging.

Proof of purchase or the order number must be provided.

How to Request a Return

To initiate the process, please contact us at ohanaplushcontact@gmail.com with your order number and the reason for the return. Once your request is validated, we will provide you with detailed instructions and the appropriate shipping address based on your geographical location.

Important Note: Items sent back to us without first requesting a return will not be accepted.

Defective or Damaged Products

If your plush arrives damaged, defective, or if you received the wrong item, please contact us immediately at ohanaplushcontact@gmail.com attaching photos of the product and the packaging. We will assess the case promptly to offer you a replacement or a full refund at no additional cost.

Exceptions

Returns will not be accepted for personalized items, gift cards, or products whose nature prevents their return for hygiene or safety reasons once opened, as applicable under the relevant jurisdiction.

Refunds

Once your item is received and inspected at our facilities, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within a maximum of 14 calendar days. Bank processing times may vary depending on the country and issuing bank.